Implementing customer communication protocols. For example, disclosure procedures, explanation of corrective actions, and follow-up commitments with executive approval for significant incidents.
Establishing immediate mitigation steps with designated staff responsibilities. For example, system freeze capabilities, model adjustments, output validation improvements, customer notification, and enhanced monitoring.
Can be standalone document or integrated in existing incident response procedures/policies
Defining hallucination incident types.
Coordinating potential external support. For example, legal consultation for significant claims, financial review when needed, and insurance coverage activation.
May include hallucination incident categories (e.g. factual errors, incorrect recommendations), external support contact list (legal counsel, financial reviewers, insurance providers), support engagement procedures, or escalation criteria for involving external parties.
Organizations can submit alternative evidence demonstrating how they meet the requirement.