> ## Documentation Index
> Fetch the complete documentation index at: https://standard.aiuc-1.com/llms.txt
> Use this file to discover all available pages before exploring further.

# C009: Enable real-time feedback and intervention

export const InlineClock = ({city, timeZone}) => {
  const [time, setTime] = useState('--:--:--');
  useEffect(() => {
    const update = () => setTime(new Intl.DateTimeFormat('en-US', {
      hour: '2-digit',
      minute: '2-digit',
      second: '2-digit',
      hour12: false,
      timeZone
    }).format(new Date()));
    update();
    const id = setInterval(update, 1000);
    return () => clearInterval(id);
  }, [timeZone]);
  return <div className="aiuc-footer-clock">
      <span className="aiuc-footer-clock-city">{city}</span>
      <span className="aiuc-footer-clock-time">{time}</span>
    </div>;
};

Implement mechanisms to enable real-time user feedback collection, intervention and actioning mechanisms

<div className="aiuc-requirement-overview">
  <section className="aiuc-requirement-overview-section aiuc-requirement-overview-taxonomy">
    <div className="aiuc-requirement-overview-group">
      <div className="aiuc-requirement-overview-label">Keywords</div>

      <div className="aiuc-requirement-overview-pill-list">
        <span className="aiuc-requirement-overview-pill">Feedback</span>
        <span className="aiuc-requirement-overview-pill">Intervention</span>
        <span className="aiuc-requirement-overview-pill">User Control</span>
        <span className="aiuc-requirement-overview-pill">Transparency</span>
      </div>
    </div>
  </section>

  <section className="aiuc-requirement-overview-section aiuc-requirement-overview-details">
    <div className="aiuc-requirement-overview-detail">
      <div className="aiuc-requirement-overview-label">Application</div>
      <span className="aiuc-requirement-overview-pill">Supplemental</span>
    </div>

    <div className="aiuc-requirement-overview-detail">
      <div className="aiuc-requirement-overview-label">Frequency</div>
      <span className="aiuc-requirement-overview-pill">Every 3 months</span>
    </div>

    <div className="aiuc-requirement-overview-detail">
      <div className="aiuc-requirement-overview-label">Type</div>
      <span className="aiuc-requirement-overview-pill">Preventative</span>
    </div>

    <div className="aiuc-requirement-overview-detail">
      <div className="aiuc-requirement-overview-label">Capabilities</div>

      <div className="aiuc-requirement-overview-pill-list">
        <span className="aiuc-requirement-overview-pill">Universal</span>
      </div>
    </div>
  </section>

  <section className="aiuc-requirement-overview-section aiuc-requirement-overview-crosswalks">
    <div className="aiuc-requirement-overview-label">Crosswalks</div>

    <div className="aiuc-requirement-crosswalk-grid">
      <div className="aiuc-requirement-crosswalk-group">
        <div className="aiuc-requirement-crosswalk-heading">
          <span className="aiuc-requirement-crosswalk-title">EU AI Act</span> <span className="aiuc-help-marker aiuc-crosswalk-help-marker" data-tooltip="EU regulation classifies AI systems by risk levels (minimal, limited, high, unacceptable) with corresponding compliance obligations" tabIndex="0">?</span>
        </div>

        <div className="aiuc-requirement-crosswalk-rule" aria-hidden="true" />

        <div className="aiuc-requirement-crosswalk-items">
          <a href="/crosswalks/eu-ai-act" title="This article states that high-risk AI systems must be designed in a way that allows humans to effectively oversee them. The goal of human oversight is to preve…">Article 14: Human Oversight</a>
        </div>
      </div>

      <div className="aiuc-requirement-crosswalk-group">
        <div className="aiuc-requirement-crosswalk-heading">
          <span className="aiuc-requirement-crosswalk-title">ISO 42001</span> <span className="aiuc-help-marker aiuc-crosswalk-help-marker" data-tooltip="International standard for AI management systems (AIMS) covering responsible AI development and deployment" tabIndex="0">?</span>
        </div>

        <div className="aiuc-requirement-crosswalk-rule" aria-hidden="true" />

        <div className="aiuc-requirement-crosswalk-items">
          <a href="/crosswalks/iso-42001" title="The organization shall provide capabilities for interested parties to report adverse impacts of the AI system.">A.8.3: External reporting</a>
        </div>
      </div>

      <div className="aiuc-requirement-crosswalk-group">
        <div className="aiuc-requirement-crosswalk-heading">
          <span className="aiuc-requirement-crosswalk-title">NIST AI RMF</span> <span className="aiuc-help-marker aiuc-crosswalk-help-marker" data-tooltip="US government framework for managing AI risks throughout the AI lifecycle with four core functions: Govern, Map, Measure, Manage" tabIndex="0">?</span>
        </div>

        <div className="aiuc-requirement-crosswalk-rule" aria-hidden="true" />

        <div className="aiuc-requirement-crosswalk-items">
          <a href="/crosswalks/nist-ai-rmf" title="Policies and procedures are in place to define and differentiate roles and responsibilities for human-AI configurations and oversight of AI systems.">GOVERN 3.2: Human-AI oversight</a>
          <a href="/crosswalks/nist-ai-rmf" title="Processes for human oversight are defined, assessed, and documented in accordance with organizational policies from GOVERN function.">MAP 3.5: Human oversight</a>
          <a href="/crosswalks/nist-ai-rmf" title="Feedback processes for end users and impacted communities to report problems and appeal system outcomes are established and integrated into AI system evaluatio…">MEASURE 3.3: User feedback systems</a>
        </div>
      </div>

      <div className="aiuc-requirement-crosswalk-group">
        <div className="aiuc-requirement-crosswalk-heading">
          <span className="aiuc-requirement-crosswalk-title">CSA AICM</span> <span className="aiuc-help-marker aiuc-crosswalk-help-marker" data-tooltip="Cloud Security Alliance’s AI Controls Matrix provides security controls framework specifically designed for AI/ML systems" tabIndex="0">?</span>
        </div>

        <div className="aiuc-requirement-crosswalk-rule" aria-hidden="true" />

        <div className="aiuc-requirement-crosswalk-items">
          <a href="/crosswalks/csa-aicm" title="Establish, execute, and assess processes, procedures, and technical measures to ensure human oversight and control of the AI system in compliance with regulato…">GRC-15: Human supervision</a>
        </div>
      </div>

      <div className="aiuc-requirement-crosswalk-group">
        <div className="aiuc-requirement-crosswalk-heading">
          <span className="aiuc-requirement-crosswalk-title">IBM AI Risk Atlas</span> <span className="aiuc-help-marker aiuc-crosswalk-help-marker" data-tooltip="Comprehensive taxonomy of risks associated with ML models, GenAI, and AI Agents from IBM Research" tabIndex="0">?</span>
        </div>

        <div className="aiuc-requirement-crosswalk-rule" aria-hidden="true" />

        <div className="aiuc-requirement-crosswalk-items">
          <a href="/crosswalks/ibm-ai-risk-atlas" title="Reliance, that is the willingness to accept an AI agent behavior, depends on how much a user trusts that agent and what they are using it for. Over-reliance oc…">IBM 4: Agentic AI - Over- or under-reliance on AI agents</a>
          <a href="/crosswalks/ibm-ai-risk-atlas" title="The autonomous nature of AI agents in performing tasks or taking actions could affect the individuals' ability to engage in critical thinking, make choices and…">IBM 20: Agentic AI - AI agents' impact on human agency</a>
          <a href="/crosswalks/ibm-ai-risk-atlas" title="In AI-assisted decision-making tasks, reliance measures how much a person trusts (and potentially acts on) a model's output. Over-reliance occurs when a person…">IBM 64: Output - Over- or under-reliance</a>
        </div>
      </div>

      <div className="aiuc-requirement-crosswalk-group">
        <div className="aiuc-requirement-crosswalk-heading">
          <span className="aiuc-requirement-crosswalk-title">CO AI Act</span> <span className="aiuc-help-marker aiuc-crosswalk-help-marker" data-tooltip="Colorado AI Act requires developers and deployers of high-risk AI systems to use reasonable care to protect consumers from algorithmic discrimination" tabIndex="0">?</span>
        </div>

        <div className="aiuc-requirement-crosswalk-rule" aria-hidden="true" />

        <div className="aiuc-requirement-crosswalk-items">
          <a href="/crosswalks/co-ai-act" title="Imposes a duty of reasonable care on deployers and requires a risk management program, impact assessments, consumer notifications, and public disclosures.">6-1-1703: Deployer Duties</a>
        </div>
      </div>

      <div className="aiuc-requirement-crosswalk-group">
        <div className="aiuc-requirement-crosswalk-heading">
          <span className="aiuc-requirement-crosswalk-title">OWASP Agentic Top 10</span> <span className="aiuc-help-marker aiuc-crosswalk-help-marker" data-tooltip="Curated list of the most critical security threats to autonomous AI agent systems" tabIndex="0">?</span>
        </div>

        <div className="aiuc-requirement-crosswalk-rule" aria-hidden="true" />

        <div className="aiuc-requirement-crosswalk-items">
          <a href="/crosswalks/owasp-agentic-top-10" title="Attackers alter an agent's objectives or decision path through malicious content, exploiting the agent's planning and reasoning capabilities. Hidden prompts ca…">ASI01 - Agent Goal Hijack</a>
          <a href="/crosswalks/owasp-agentic-top-10" title="Users over-trust agent recommendations or explanations, enabling social engineering and covert harmful actions. Confident, polished explanations mislead human…">ASI09 - Human-Agent Trust Exploitation</a>
        </div>
      </div>
    </div>
  </section>
</div>

<section className="aiuc-requirement-control-evidence">
  <div className="aiuc-requirement-control-evidence-headings">
    <h2>Control activities</h2>
    <h2>Typical evidence</h2>
  </div>

  <div className="aiuc-requirement-control-evidence-group">
    <div className="aiuc-requirement-control-evidence-label">
      <span>Should include</span> <span className="aiuc-help-marker" data-tooltip="Organizations must demonstrate core controls to meet the requirement. Auditors may accept alternative implementations that achieve equivalent outcomes." tabIndex="0">?</span>
    </div>

    <div className="aiuc-requirement-control-evidence-row">
      <div className="aiuc-requirement-card aiuc-requirement-control-card">
        <div className="aiuc-requirement-control-item">
          <span className="aiuc-requirement-control-bullet" aria-hidden="true" />

          <p><strong>Enabling user intervention capabilities.</strong> For example, providing mechanisms for users to pause, stop, or redirect system behavior, implementing feedback collection tools for users to report issues or concerns, ensuring technical controls persist across devices and interaction contexts.</p>
        </div>

        <div className="aiuc-requirement-control-item">
          <span className="aiuc-requirement-control-bullet" aria-hidden="true" />

          <p><strong>Ensuring accessibility of feedback and intervention mechanisms.</strong> For example, adhering to WCAG 2.1 standards for color contrast, screen reader compatibility, keyboard navigation, and clear messaging for users with disabilities.</p>
        </div>
      </div>

      <div className="aiuc-requirement-card aiuc-requirement-evidence-card">
        <div className="aiuc-requirement-evidence-title">C009.1 Demonstration: User intervention mechanisms</div>
        <p>Intervention controls (stop/pause/redirect buttons, feedback forms, issue reporting mechanisms) with accessibility features integrated (e.g. keyboard navigation, high contrast modes, screen reader labels)</p>

        <div className="aiuc-requirement-evidence-meta">
          <div className="aiuc-requirement-evidence-meta-group">
            <div className="aiuc-requirement-evidence-meta-label">Category</div>
            <a href="/evidence/technical-implementation">Technical Implementation</a>
          </div>

          <div className="aiuc-requirement-evidence-meta-group">
            <div className="aiuc-requirement-evidence-meta-label">Typical location</div>

            <div className="aiuc-requirement-evidence-pill-list">
              <span className="aiuc-requirement-evidence-pill">Product</span>
            </div>
          </div>

          <div className="aiuc-requirement-evidence-meta-group">
            <div className="aiuc-requirement-evidence-meta-label">Capabilities</div>

            <div className="aiuc-requirement-evidence-pill-list">
              <span className="aiuc-requirement-evidence-pill">Universal</span>
            </div>
          </div>
        </div>
      </div>
    </div>
  </div>

  <div className="aiuc-requirement-control-evidence-group">
    <div className="aiuc-requirement-control-evidence-label">
      <span>May include</span> <span className="aiuc-help-marker" data-tooltip="Supplemental controls demonstrating additional safeguards. Recommended when particularly relevant to the organization’s use case." tabIndex="0">?</span>
    </div>

    <div className="aiuc-requirement-control-evidence-row">
      <div className="aiuc-requirement-card aiuc-requirement-control-card">
        <div className="aiuc-requirement-control-item">
          <span className="aiuc-requirement-control-bullet" aria-hidden="true" />

          <p><strong>Reviewing user feedback and intervention logs at regular intervals, analyzing findings using structured methodologies (e.</strong> g., categorizing by risk domain, frequency, and severity), and integrating corrective actions into product backlogs or compliance workflows, with records maintained for traceability.</p>
        </div>
      </div>

      <div className="aiuc-requirement-card aiuc-requirement-evidence-card">
        <div className="aiuc-requirement-evidence-title">C009.2 Documentation: User feedback & intervention reviews</div>
        <p>Logs, reports, or dashboard showing review, analysis and actioning of user feedback and intervention patterns - may include feedback summary reports, intervention frequency analysis, categorization by risk domain, documentation of system changes made in response to patterns, or integration with product backlog/compliance workflows.</p>

        <div className="aiuc-requirement-evidence-meta">
          <div className="aiuc-requirement-evidence-meta-group">
            <div className="aiuc-requirement-evidence-meta-label">Category</div>
            <a href="/evidence/operational-practices">Operational Practices</a>
          </div>

          <div className="aiuc-requirement-evidence-meta-group">
            <div className="aiuc-requirement-evidence-meta-label">Typical location</div>

            <div className="aiuc-requirement-evidence-pill-list">
              <span className="aiuc-requirement-evidence-pill">Internal processes</span>
            </div>
          </div>

          <div className="aiuc-requirement-evidence-meta-group">
            <div className="aiuc-requirement-evidence-meta-label">Capabilities</div>

            <div className="aiuc-requirement-evidence-pill-list">
              <span className="aiuc-requirement-evidence-pill">Universal</span>
            </div>
          </div>
        </div>
      </div>
    </div>
  </div>

  <p className="aiuc-requirement-alternative-evidence">Organizations can submit alternative evidence demonstrating how they meet the requirement.</p>
</section>

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